XeroChat has recently released an add-on called “User Input Flow & Custom Field”. This add-on works with the Messenger Bot of XeroChat. XeroChat is the best among other chatbots available in the market, that can interact with customers in Facebook Messenger. When the “User Input Flow & Custom field” is integrated with XeroChat, it can collect user’s information like email, phone number, date of birth, and many more. XeroChat itself (without this add-on) can collect user’s email and phone number; then why should we use this add-on?
I will try to explain why you should use this add-on to collect user’s data when XeroChat’s Quick Reply and Web View can do the same.
First of all, Quick Reply and Web View can only collect user’s email and phone numbers, but “User Input Flow and Custom Field” can collect various kinds of information from the user. You can collect any kind of information like email, phone, age, date-time, image, audio, video. It gathers information like a human being while chatting with users without telling them to click on a quick button or taking them, to web-view, away from the messenger and force them to fill out a form. In one word, the “User Input flow and Custom Field” can conversationally collect information.
Generally, the Quick reply button collects email addresses and phone numbers from the users’ Facebook accounts. Consequently, in most cases, the email address is not the best email address and the phone number is not the current phone number.
Opposite to Quick Reply and web view, in the User Input Flow, users write down the information including email address and phone numbers by themself. So, the email address they provide is the best. Likewise, the phone number they provide is the current phone number.
Additionally, if a user answers a question in the wrong format, the User Input Flow tells users about the wrong format and asks for the correct answer again.
Moreover, the User Input Flow can use the information in real-time conversation. The User Input Flow can take the answer to a question as to the value of a particular variable and then render the value in the conversation. Likewise, the add-on can automatically collect the first name and the last name of a user and take the name as the value of variables and render the value in the conversation.
Now and then multiple-choice questions could be the better option to ask for an opinion or whatever. We can create a multiple-choice question using “User Input Flow & Custom Field”.
Another important thing this add-on provides is, a skip button so that a user can skip a question and go to the next question. Therefore, users have the freedom to skip the question of which they don’t want to answer.
All the information collected by the user input flow would automatically be saved to XeroChat’s feature “bot subscribers”. Also, the information could be saved in different groups or labels. You can access all the information at any time you want from the “bot subscriber” of XeroChat.
To see the subscribers, go to Subscriber manager > Bot Subscribers > Actions.
Immediately, a page will appear with all the subscribers.
If you click on the Actions on a particular subscriber, you can see all the details about that subscriber. Click on User Input Flow Answer tab to see all the answer was provided by the subscriber.
The most important thing about this add-on is, different Sms/Email sequence campaigns could be assigned to different groups of leads. With every question there is a settings button, click on that and you will see the option to assign it to the Sms/Email sequence campaign.
User Input Flow and Custom Field, can collet user’s data in a way that the users don’t feel bothered. Also, the user feels like they are talking to a human, not to a bot. I would suggest getting this magical add-on to enrich the feature of XeroChat. You can read the official documentation from “Xerone It” to learn, how to use the User Input Flow and Custom Field properly.